Questions
Selling, Answered
Why should I trust you with my cards before you pay me?
You should not rely on trust. You should rely on accountability, and on a process where your downside stays limited no matter what we do.
Start with who we are, all verifiable before you ship anything. Mint By Memphis is a registered Texas business with a state tax ID and a resale certificate. The owners are public and named, Butch and Tamera, and the company carries our son's name, Memphis, so there is no anonymous shell between you and the people responsible. We run a public eBay store with a feedback history you can read in full, a real website, real social accounts, and sellers who have sold to us more than once. Look it up first. We would rather you did.
The transaction is built to protect you at each step. You get a real, written offer before you ship. Shipping is fully insured and tracked both ways, so there is a record that your cards reached us and a record if anything is ever lost. When the package is opened, the verification is recorded against your submission, so what arrived and its condition are documented, not our word against yours. If everything matches, the accepted offer stands; if something is materially different, we contact you before any adjustment. You are never obligated to continue, and if you decline, your cards come back fully insured. There is no path where you lose both your cards and your payment.
Then weigh the economics. For a company whose entire value is its standing with sellers and the platforms it depends on, keeping one collection would be a documented act of theft, with tracked delivery and recorded contents, traceable to a registered business and two named people who can be pursued civilly and criminally and removed from every marketplace they use. It would cost far more than it could ever take, at any collection size. That is your protection: not our character, but a structure that makes any other outcome irrational and traceable.
What if my cards are lost or damaged in shipping?
Every shipment is fully insured both ways. We send a prepaid, insured, signature label, so your cards are covered from your door to ours and, if you decline, all the way back. You are protected the entire time they are in transit.
How does selling to you work?
Submit a few photos and details, we send you an actual offer, you accept and ship the cards to us insured, we verify everything on camera against your submission, and if it all matches we pay your accepted offer as soon as verification is complete. Five simple steps.
Can my offer change after I ship?
Your offer is based on the cards and condition you represented in your submission. If what arrives matches what you submitted, we honor the accepted offer and pay it. If something is materially different, such as a missing card, an incorrect card or undisclosed damage, we contact you before making any adjustment. If you decline an adjustment, everything ships back to you free and fully insured.
What do you buy?
Sports cards, Pokémon, One Piece, Magic, Yu-Gi-Oh, graded and PSA slabs, sealed product, high-end singles, and entire collections or estates. Inherited a collection you never built? Start here.
How do you decide what to offer?
We research recent sales and current market values for your specific cards, then make a fair offer and explain how we got there. Sometimes the honest number is higher than you expected and sometimes lower, but it is always grounded in what the cards actually sell for, never a figure pulled out of the air.
How fast do I get paid?
As soon as your cards are verified against your submission, by your preferred method: Zelle, PayPal, Venmo or check.
What is Vault Credit?
Vault Credit is our trade program. Instead of taking cash, you can apply the full value of your accepted offer toward eligible inventory at Mint By Memphis. Many collectors use Vault Credit to consolidate collections, move into graded cards, pursue a grail, or shift their collecting focus. The value is the same as cash. The difference is what you choose to do with it.
Do I have to accept the offer?
Never. If you decline, we return everything to you free and insured. There is no obligation at any step.